Privacy Policy

Last Updated: March 9, 2026

This Privacy Policy explains how OK Falls Mini Storage ("OK Falls Mini Storage", "we", "us", or "our"), located at 4930 Leslie Dr, Okanagan Falls, British Columbia, Canada, collects, uses, discloses, and protects your personal information. It applies to information collected through our website, web forms, communications, and related services.

By accessing or using our services, or by submitting your information through our web forms, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described here, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. About OK Falls Mini Storage

OK Falls Mini Storage is a locally operated self-storage business located in Okanagan Falls, British Columbia. We provide secure, affordable storage units to individuals and businesses in the Okanagan region. In the course of operating our business, we may collect and process personal information about website visitors, leads, waitlist registrants, and customers.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain technical information automatically when you interact with our services.

2.1 Information you provide via web forms

When you complete a web form on our website, join our waitlist, or otherwise contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Preferred unit size and move-in timeline
  • Any message or information you choose to include in free-text fields

2.2 Information collected automatically

We may automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and interaction data. This may be collected via cookies and similar technologies to help us understand how our services are used.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiries and provide information about unit availability
  • To manage our waitlist and contact you when a unit becomes available
  • To send administrative communications such as confirmations and notices
  • To send marketing communications where permitted by law and with your consent where required
  • To improve our website and customer experience
  • To protect our legal rights, prevent fraud or abuse, and comply with legal and regulatory obligations

4. SMS Communications and Consent

When you submit your phone number through our web forms, we may use it to send automated SMS (text) messages related to our services. These messages may include missed call responses, unit availability notifications, waitlist updates, and service-related follow-ups.

SMS Consent: By submitting any form on our website or providing your mobile phone number to OK Falls Mini Storage, you expressly consent to receive SMS (text) messages from OK Falls Mini Storage at the phone number you provide. Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. You can opt out of receiving SMS messages at any time by replying STOP to any message. For help or more information, reply HELP or contact us using the details in the "Contact Us" section below.

Your consent to receive SMS messages is not a condition of being placed on our waitlist or renting a storage unit. You may contact us directly to withdraw your consent or update your contact preferences at any time.

Mobile Information Sharing: Mobile opt-in information and consent data collected through our web forms will not be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to send SMS communications as described in this Privacy Policy and may only be shared with our SMS service providers who are contractually obligated to protect your information.

5. Legal Basis and Consent Under PIPEDA

As a Canadian business, OK Falls Mini Storage complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate, relying on your knowledge and consent, our legitimate business interests, and compliance with legal requirements.

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain services or communications to you.

6. Data Protection and Security

We take reasonable technical, organizational, and administrative measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable provincial laws, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete personal information
  • Withdraw your consent to the collection, use, or disclosure of your personal information
  • Ask questions about our privacy practices

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

8. Sharing and Disclosure of Information

We do not sell your personal information. We may share your personal information with trusted service providers who assist us in operating our website and sending communications, when required by law, or in connection with a business transaction such as a sale or merger.

9. Cross-Border Transfers

Some of our service providers may be located outside of Canada, including in the United States. Your personal information may be transferred to and processed in jurisdictions with different data protection laws. We take steps to ensure appropriate safeguards are in place in such circumstances.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal and regulatory obligations, and to resolve disputes. When no longer required, we securely delete or anonymize your information.

11. Cookies

Our website may use cookies and similar technologies to enhance your experience and support analytics. You can manage or disable cookies through your browser settings, though doing so may affect certain website functionality.

12. Third-Party Websites

Our website may contain links to third-party sites not owned or controlled by OK Falls Mini Storage. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

OK Falls Mini Storage
4930 Leslie Dr, Okanagan Falls, British Columbia, Canada
Phone: 250-488-9194